The answer for whether insurance will cover the damage is also “it depends.” It is best to check with your insurance agent or company on your coverage, said Fadel. I also called Dean Fadel, the president of the Ohio Insurance Institute, the trade organization for the property and casualty insurance industry, for his take. While FirstEnergy does not reimburse customers for equipment damaged or food lost during a weather-related outage, customers are encouraged to contact their renter/homeowner’s insurance to determine if their policies cover such losses.” Insurance also may not cover damages from power outages She added: “Outages due to weather are beyond our control, and although we attempt to restore power as quickly and safely as possible, extensive damage can take several hours or days to repair. Customers may submit a claim by calling our Customer Service team at 80." Our claims representatives would investigate the matter, including the nature and circumstances around the power outage, and respond appropriately. “Customers have the option of filing a claim with our Claims Department if they experience property damage following a service disruption. Lauren Siburkis, spokeswoman for Ohio Edison, sent me this information:
After that if unsatisfied I’d recommend they contact our call center at 80,” he said.Īdditionally, affected customers should check with their insurance provider, he said. I would encourage the customer to contact Ohio Edison and see if they are able to work out an agreement.
“If the utility were at fault or negligent, they may be liable however, typically things like weather, trees, animals, cars, etc. Matt Schilling, spokesman for the Public Utilities Commission of Ohio said liability could depend on the situation. The short answer: It depends, but most likely it is not the responsibility of the utility. Should she have called Ohio Edison? Would they be responsible for anything or was this something covered under home insurance? It got us talking about where the responsibility lies when something like that happens. Some of the work needed to done right away, while the rest is pending a review by her insurance company for extensive rewiring in her walls, she said. Half of her lights on her first floor still don’t work. She also had to replace a pump in her hot tub and the electrical panel of her stove. Instead, it opens an alphabetized list of counties it serves and the number of customers affected by outages.“The electrician said he’d never seen an electric box fried like that,” she said. The map does allow users to search by county however, it does not present the information in map form. Ohio Edison customers in rural parts of north-central Ohio can also track outages using that company’s outage map, which can be found by clicking here. Serving mostly the south-central part of Ohio, the map also allows users to search by location or break down the outages by county by clicking the “County” button on the right side of the key on the left-hand side of the map. The other major provider for central Ohio, South Central Power, also has a map customers can use to track outages. Once the customer finds their location, and if there is an outage, click on the outage icon and a bar on the right-hand side of the screen will appear, letting you know how many customers are affected by that outage, when the outage was reported, and an estimated time power will be restored.
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Users can find their neighborhood, or using a dropdown menu on the left side of the screen, view the map by county or zip code. To track when power may be restored, AEP customers can use the company’s Ohio Outage Map. AEP is the provider for most customers in central Ohio.
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